Q. Why does my telephone bill show that I’ve been charged more than the cost stated on the gamecard to call the claim line?

A. There are a few telecommunications operators that levy a surcharge on top of the standard cost of premium rate calls, in return for lower charges on other calls. Talk Talk is one such company. Details of any applicable surcharges should be made clear to customers when entering into a contract for the supply of telecommunications services, in order that they are aware of additional costs when accessing any premium rate service. Any such surcharge is beyond the control of Purely Creative and does not benefit Purely Creative. If your call costs more than the amount stated on promotional material and you do not believe you have been notified of any applicable surcharges it would be advisable to raise your concerns with your telecommunications provider directly. Purely Creative has no control over these tariffs and the call cost information on our promotions advises against using public telephones to access the claims hotline.